Data Retention Policy

At ECUmanual.net, we value your privacy and are committed to managing your personal data responsibly. This Data Retention Policy outlines how long we retain information, the purpose for retaining it, and how we ensure its secure deletion when no longer needed.

1. Data We Collect

The data we may collect includes:

• Personal Information: Name, email address, phone number, and payment details provided during purchases or inquiries.
• Account Information: Login credentials and preferences for registered users.
• Usage Data: IP addresses, browser details, and interaction logs for website analytics.

2. Purpose of Retention

We retain your data to:

• Process transactions and provide customer support.
• Comply with legal and regulatory requirements.
• Improve website functionality and user experience.
• Prevent fraud and enhance security.

3. Retention Periods

• Account Information: Retained as long as your account is active. Deleted within 30 days of account deactivation or upon request.
• Transaction Records: Retained for a minimum of 7 years to comply with tax and financial regulations.
• Customer Support Data: Retained for up to 2 years after the issue is resolved.
• Analytics Data: Retained for up to 2 years for improving services.
• Marketing Data: Retained until you opt out of marketing communications or withdraw consent.

4. Secure Deletion of Data

When the retention period expires, or upon your request, we ensure your data is securely deleted using industry-standard methods. This includes:

• Permanent deletion from our databases.
• Secure shredding of physical documents, if applicable.

5. Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request deletion or correction of inaccurate data.
• Withdraw consent for data processing at any time.

6. Legal Compliance

We may retain certain data for longer periods if required by law or if necessary to resolve disputes or enforce agreements.

7. Third-Party Data Processors

If we share your data with third-party processors (e.g., payment gateways or analytics tools), we ensure they adhere to strict data retention and deletion policies consistent with this policy.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. All updates will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or requests related to this policy, please contact us:

• Email:[email protected]
• Whatsapp : +84388951999

Your trust is important to us. Thank you for choosing ECUmanual.net.